Terms of Payment
Shopping on our website is made via Bank Transfer, EFT, online credit card or payment at the door.
You can use our bank information below for bank transfer / EFT. You must write the Order Number seen in the e-mail notification sent to you in the payment description. In this way, your payments will be approved quickly.
Title: ROYAL LUXURY CAVIAR AND KOZMETİK SANAYİ TİCARET ANONİM ŞİRKETİ
Bank: GARANTİ BANKASI / 001 – ADANA
Account number: 6287207
IBAN: TR96 0006 2000 0010 0006 2872 07
PayTR payment infrastructure is used for shopping made with credit card on our website. In this way, you can take advantage of our online single payment or online installment opportunities for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order. Refunds to your credit card will be made within 5 working days in order cancellations due to possible order cancellation or stock problems.
Delivery Terms
After your order is approved, you can view your orders via the “My Account” link, have information about their status, and track the cargo after it has been shipped.
Your orders are prepared and shipped within 3 working days after approval.
Depending on the distance from the delivery address, the courier company will deliver your order to you within 1-3 days. That’s why membership is complete and accurate information is important.
Orders placed after 17:00 will be processed the next day.
Orders placed on weekends or public holidays are processed on the following business day.
Delivery is not done on weekends and feast days.
In regions where the Cargo Company delivers once a week, there may be a delay in the specified day in cases such as inaccuracies or deficiencies in the shipping information, some social events and natural disasters. The buyer does not impose any responsibility on the seller due to these sags. If the product is to be delivered to another person / organization from the Buyer, the seller is not responsible for the extra shipping costs that may arise from the person / organization not accepting the delivery, inaccuracy in the shipping information and / or the absence of the Buyer. If the product/products have not reached the customer within the specified days, delivery problems should be reported immediately by using the e-mail address satis@royalcaviarcream.com.
Damaged packages should not be received and a report should be made to the Cargo Company official. If the Cargo Company representative thinks that the package is not damaged, the buyer has the right to open the package and have the products checked that the products were delivered undamaged and to request that the situation be determined with a report. After the package is received by the Buyer, it is accepted that the Cargo Company has fully fulfilled its duty. If the package is not accepted and a report is kept, the situation should be reported immediately by using the e-mail address satis@royalcaviarcream.com with the copy of the report remaining in the Buyer.
